Refund policy

 

Some of our products are made to order, and because of this, we cannot accept cancellations or refunds, unless faulty. This supersedes the Consumer Rights Act (2015) and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (2013).

Items that are made-to-order are clearly labelled. 

Damaged or faulty goods:

If you product has arrived and is damaged or faulty please email editor@thecrownchronicles.co.uk within 7 days of your item arriving so that we can rectify this. Please provide us with a photo of the product, displaying the isse, and as much detail as possible, and we will endeavour to resolve this with our manufacturing partner.

We would hope to resolve any issue that arises to ensure you are happy with your purchase.