Terms and Conditions

 

You will find the terms and conditions of purchasing through the website below. Please also see our Privacy Policy for how we use your information.

Placing your order:

Payment is expected at the point of order, for us to be able to fulfil the purchase.

If there is a design that you have seen that you would like on another product – e.g. a mug print on a tote – please get in touch and we will see if there is anything we can do.

We're also here to help if you are trying to place an order in an overseas location.

Returns:

Some of our products - ones that feature The Crown Chronicles' logo - are made to order, and because of this, we cannot accept cancellations or refunds. This supersedes the Consumer Rights Act (2015) and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (2013).

For other items, we will accept returns within 14 days (excluding pierced earrings, for hygiene reasons). You must contact us within 14 days about your order. However, the buyer is responsible for the cost of return postage and is liable to ensure the product reaches us in a saleable condition to receive a refund. 

Once the product has reached us, confirmed receipt and that the item is undamaged, we will process your refund within a further 14 days. 

Please note, we reserve the right to deduct monies from refunds where products show signs of unreasonable use, meaning its value is diminished, as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations. This means any damage, or wear and tear, where the item has clearly been used. 

Damaged or faulty goods:

If you product has arrived and is damaged or faulty please send us a contact form (via our contact page) within 14 days of your item arriving so that we can rectify this. Please provide us with clear photos of the issue, and as much detail as possible, and we will endeavour to resolve this with our manufacturing partner. If your received product(s) is found to be faulty or damaged, you will be offered a replacement or a refund.

Please note, the buyer will cover the cost of return postage to us, but if we find your item is damaged or faulty as per the contact form, we will reimburse this to you. 

N.B.: Pierced earrings will be replaced or refunded if damaged or faulty. 

Copyright:

To copy or use any artwork without the express permission of the artist and/or TCC is copyright infringement.